When will Add-Ons be available if I decided to grab any of those?
All of the Add-Ons are available about 2-3 weeks after the campaign closes. This is roughly the amount of time it takes for payments to be processed by Kickstarter and for surveys to be returned. If things move along quicker, then we can certainly get those out quicker.
Last updated: September 16, 2018 07:18
Where can I find the preview documents for Olympus Inc and The Pelion Report
Last updated: September 16, 2018 07:18
Is there a pledge level that allows me to also grab a copy of Olympus Inc?
Instead of a tier, we opted for add-ons. You can add on a .PDF of Olympus Inc or a print copy (either hard or soft cover). If you opt for a print copy, the .PDF is provided for free.
You can also add on the entire Fabled Environments Catalog (with the exception of the Buccaneer: Through Hell and High Water and Monster Hunter Club lines) at a drastically reduced rate. This allows you to get our catalog filled with great adventures a ton of modern floorplans and accessories way below the retail price.
How do you adjust your pledge? When you select a tier, you can actually alter the amount you wish to pledge to reflect any Add-Ons. From Kickstarter:
"To change your pledge amount, visit the project page and click the “Manage your pledge" button that appears next to your pledge amount and then select "Change your pledge" on the following page.
From here, you’ll be able to adjust your pledge amount or choose a new reward tier you'd like to pledge for and your pledge amount will update automatically. If you don't want to receive a reward, select "Make a pledge without a reward" and enter your new pledge amount. Alternatively, you may change your pledge amount within the reward tier modal."
Last updated: September 19, 2018 11:47
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.